About Safer talks
This digital training programme is designed for those who meet people in challenging life situations through conversations via chat or phone. You will gain professional knowledge, practical tools, and the opportunity to practise conversations in realistic scenarios.
The goal:
- To strengthen your confidence in your role
- Enabling you to meet people with warmth
- Clarity
- Hope when life is especially difficult

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The training programme consists of the following topics.
- Conversations on chat and telephone
- Suicide prevention conversations
- Trauma-informed conversations
- Conversations with relatives and bereaved individuals
- Conversations about violence and abuse
- Support for helpers
AI Simulation
Try the conversation simulation for practicing conversations on various topics.
Physical tools
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Download physical tools:

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Contact us if you have any questions.
